As our members prepare to begin a new academic year, we want to take a moment to reflect not only on this past year but also on where we are headed as an organization. Our work environment remains unpredictable, with COVID-19 still affecting how we work, how we meet the needs of our members, and the priorities we have for our staff. In the face of many uncertainties, we continued to grow and enhance our ability to serve our members, deliver quality benefits and programs, build out our systems and processes, and invest in our people.
